Frequently Asked Questions

After purchase, your courses appear in your dashboard. Use the login button in the header, then open My Courses. If you purchased with a different email, use the same email at sign-in or contact support from the “Ask a question” button below.

Yes. A digital certificate becomes available after successful completion of course assessments. You can download it as a PDF, and your name will match the profile name you set in your account.

Absolutely. Start with beginner tracks that cover fundamentals like conditioning stems, selecting tools, color harmony, and bouquet mechanics. Each module is structured so you can practice step-by-step with clear checklists.

We support major cards and secure payment gateways. If your bank requires 3D Secure verification, you may be asked to confirm the purchase via SMS/app approval. If a payment fails, try another card or contact your bank for authorization.

Yes. You automatically receive future updates to enrolled courses, including refreshed lessons, new templates, and additional practice assignments—no extra charge.

Access is included for the duration stated on the course page at the time of purchase. If the course is sold with lifetime access, you keep it as long as the platform operates and you follow the terms of use.

Refund eligibility depends on the product type and how much of the content has been accessed. If you believe you were charged incorrectly or can’t access what you bought, contact us via the form below and include your purchase email and order time.

Yes. The platform is responsive and works on modern mobile browsers. For the best experience, keep your browser updated and use Wi‑Fi for HD video streaming.

Most beginner lessons require basic shears, floral tape, wire, and a clean workspace. Each course includes a recommended kit list. You can start with affordable substitutes and upgrade later as your technique improves.

Update your profile details in your account settings. If you already generated a certificate with the wrong name, update your profile and re-generate it, or contact support for help if the course locks certificate edits.